FAQs – Castle Cleaners

Yes, our number one priority is attracting and providing only the BEST cleaning talent in the markets we serve.

All cleaning staff are rigorously screened for criminal background record before working with us.

Yes — Castle Cleaners LLC is fully insured with both:

1) General Liability Insurance

2) Professional Liability Insurance

We send 1-2 cleaning staff depending on home size and service requirements.

No, we provide all of our own cleaning supplies and equipment.

However, if you prefer, we can use your cleaning products instead. Just let us know the day before your service. 

Yes! You will be happy to know that we strive to ensure that you keep the same housekeepers every service. However, due to illness, days off, or a change in career path we can’t 100% guarantee it.

Your home will have TWO dedicated cleaning crews who can service you during any given service week. If your primary cleaning crew is not available your back up crew will clean instead.

All of our cleaning staff are vetted before beginning employment (criminal background, cleaning ability and quality).

To help us keep the same cleaning crew on your home, please stick to your cleaning schedule and minimize rescheduling.

To make your cleaning service more efficient, we ask that you do the following before we arrive:

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1) Pick up or put away clothing/items which are blocking various cleaning surfaces.

2) Store away any household items which can easily break.

3) Secure your pets so they are out of the way while our cleaning staff cleans your home.

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We need electricity and water to clean, so please make sure your utilities are still functioning. To make your cleaning service more efficient, we also ask that you:

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1) Pick up or put away clothing/items which are blocking various cleaning surfaces.

2) Store away any household items which can easily break.

3) Secure your pets so they are out of the way while our cleaning staff cleans your home.

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